1. Shipping Details:
- All orders on our website qualify for free worldwide shipping.
- Please note that deliveries to Brazil and India are currently unavailable due to shipping restrictions in these countries.
- Our products are packaged in rectangular boxes, securely wrapped with foam padding to ensure safe transit and preserve product integrity.
- Shipments are sent through DHL or FedEx, chosen at random.
2. Custom Orders:
- Customized products, once sold, are non-returnable and non-refundable. Please refer to the product descriptions for details.
3. Return Policy for Standard Products:
- For regularly stocked items with fixed colors and curvature, returns or exchanges are accepted if the product is disliked upon receipt.
- However, requests for return or exchange must be initiated within 3 days of the logistics confirmation of delivery.
- Please note, items that have been used, altered, or damaged post-receipt, such as hair treatments affecting the original curvature or installations, cannot be returned or exchanged.
4. Additional Notes:
- We prioritize providing the best service and quality products to our customers. Kindly review the product details and considerate the policies before making your purchase.
- Any return shipping costs incurred are the responsibility of the customer.
- In case of discrepancies or issues with your order, please reach out to our customer support team promptly for assistance.
Please feel free to contact us for any queries or clarifications regarding our shipping and return policies. Your satisfaction is our priority, and we are here to assist you throughout your shopping experience.